Career Profiles

From EMS Roots to Emergency Operations: A Journey Into Health Care Leadership

Meet Daytona Brown, emergency operations coordinator at Madison Medical Center in Fredericktown, Mo., nationally registered paramedic and passionate health care professional. His story is one of dedication, growth and a deep-rooted desire to help others.

Inspired by Family, Driven by Purpose

Growing up in a household where health care was more than just a profession — it was a way of life — Daytona was inspired early on. His father has worked in fire departments and EMS since 1991, and that exposure sparked a lifelong commitment in Daytona to serving others. “I knew from a young age that I wanted to help people,” Daytona said. That clarity of purpose laid the foundation for a meaningful career in health care. 

A Day in the Life of an Emergency Operations Coordinator

In his current role, Daytona wears many hats. As emergency operations coordinator, he oversees both emergency preparedness and emergency department operations. His day might include the following. 

  • reviewing emergency department charts 
  • overseeing safety and emergency management issues 
  • assisting staff with critical patients 
  • supporting operations across seven acute care departments 
  • preparing and conducting emergency preparedness training and drills 

It’s a dynamic role that blends clinical expertise with strategic leadership. 

What Makes the Job Worthwhile

“The best part of my job is helping people and supporting staff to treat patients to the best of their abilities,” Daytona says. Whether it’s guiding a team through a crisis or ensuring systems are in place for emergencies, the impact is tangible and deeply rewarding. 

Overcoming Challenges: From Staff to Management

Transitioning into a management role came with its own set of challenges. “There are so many things that factor into management that you never see,” Daytona explains. His advice? Find a good mentor and be the leader you would enjoy working for. It’s a reminder that leadership is not just about authority — it’s about empathy, guidance and growth. 

Breaking Misconceptions

One common misconception about emergency management is “it’s just wearing a vest and sitting at a desk,” which is far from true. Emergency management involves building robust programs, conducting drills and being ready to respond when disaster strikes. 

Advice for Aspiring Health Care Professionals

For students or job seekers considering health care, Daytona offers this wisdom: Find a position in health care that you LOVE. Passion is the key to longevity and fulfillment in this field. If you’re not passionate, it’s hard to stay motivated and make a difference.