Computer Support Specialists
Computer support specialists provide technical assistance, support and advice to users within the hospital. They are a troubleshooter who finds problems and provides technical support for hardware, software and systems. They respond to questions from users and run automatic diagnostics programs to resolve problems. Some specialists install, modify, clean and repair computer hardware and software. Computer support specialists may write training manuals and train computer users on how to use new computer hardware and software.
Many employers require computer support specialists to hold a bachelor’s degree in computer science or information technology, though a certificate or associate’s degree is sometimes sufficient. Some employers also prefer that workers earn certification and have prior work experience.
Chris Wilding, Assistant Network Engineer